If you haven’t got an account click the ‘Sign up’ button. To activate your card, you must complete the registration process online. I've tried emailing to voice my issues 3 times but never recieve a reply back and have also tried their twitter with no luck. Edit - No issues listed on the service status page. My order is still listed as open, and I've not received any notifications to alert me to any problems, so should I expect this to resolve it. Aargh! I'm at the end of my tether here. This was closely followed by Stockon-on-Tees, with a download speed of 166. So, unlike the automated process, your BT broadband activation might occur 30 mins after midnight. I got the 12 month pass offer that I redeemed. With TNT Sports and discovery+ Premium included in every sport package, you can enjoy a wide range of sports and entertainment content. Chat support downgraded firware in Broadband activation 28-05. . You can follow the status of your broadband activation by tracking your order online, or via the My BT App. Sounds very odd, e. Find a hotspot and learn how to connect your devices. Please try after 15 minutes. If our engineer's carrying out the install, they'll prove the service is working when they leave the premises. 5 days x £5 = £25. Nothing had arrived by Wednesday morning's post so I phoned and they said another SIM would be sent out. . by OmegafanX on 08-11-2023 12h02 Latest posted on 09-11-2023 8h32 by OmegafanX. We ordered the BT infinity 1 package. Installation for BT’s Fibre broadband (previously known as BT Infinity) is usually free. If you have Full Fibre broadband you'll probably have an Optical Network Terminator (ONT) box in your property. Received my router but am not to plug in until text message. So, reading other posts, I am not alone with my recent activation issues. Basically, signed up for BT Infinity 2 on the 8th August, to activate an existing line and retain my landline on the 22nd August (Phone & HBB). I don’t have internet still. “You're not connected to a Sky Q box right now. SIM only for phones; SIM only for tablets; Pay as you go SIMsSo I have moved house and signed up to Infinity 1 with calls. When I got the keys just over a week ago I realised all the openreach kit was already installed so called up the fibre connections team who checked with. I tried activating it on-line. I called again today, waited more than 30 mins to talk to someone. Business; Find a store Network Status Checker Mobile Mobile PhonesBusiness; Find a store Network Status Checker Mobile Mobile PhonesCancelling your broadband agreement in your cooling-off period. If we can’t activate your broadband remotely, we’ll book an engineer to install your line. We're proud to use the EE network for our mobile service. Here's how to sign in on your BT TV device (e. There's a minimum 14-day cooling-off period, which begins the day after you register for the service. Another Xbox Pass Account Issue. Re: Broadband Activation Delayed - Latest. The best way forward is to call our Broadband Team on 08080 034 515 and we will fully investigate for. Come the 20th both the phone line and broadband are not activated, I wait for bt to contact me as instructed via the BT website. Select your model and use our easy-to-follow guide to get all the answers you need. If our engineer's carrying out the install, they'll prove the. Until today I paid for Sky ADSL2+ broadband for her. I am without a landline and broadband for the. 24 month contract. ADSL/Copper broadband; BT Fibre. So I'm waiting patiently for any news, bu. I was recently told that fibre is now available in my area. Downdetector only reports an incident when the number of problem reports is significantly higher than the. If you need any further help please let us know. . Provided the commissioning test passes, you will be told that your service is now active. Right so after a lot of contemplation I took the plunge of moving to BT for the first time and I am not starting to regret it. Re: Broadband Service Activation Query. 677 Mbit/s. The representative told me they are chasing with Open reach team and I called the next day I got the same reply. com & Community; Broadband. Was meant to get my broadband Activated today but idk if I should wait because I don’t think I will getting online today been waiting for this weeks. 2 Replies 161 Views. Fixes: 1,[email protected] I found that a new order was placed on 24th Feb, saying that the broadband would be acticated on 28th, and I could tell that the engineer must have been here. I honestly don't want to waste time writing about my experience with BT so far, but I'd like to say that I'm totally dissatisfied with the service received so far; there needs to be more transparency and fewer games. Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. Didn't happen. We’ll give you a switching date – normally within 2 weeks, unless you choose a later one. However, I received a call from BT again, telling me that they failed to activate the broadband and have to go talk to the. Only on EE. You do not need to leave it plugged in all of the time, but just keep it for fault finding, as it could. Looking for some help and advice (possibly mod help) with my Mum's new broadband that went live today. Activation has not worked. Hello, Me and mother currently have not recieved internet for an entire month. Never had issues before (with Plusnet or BT before that). BT has a broad range of broadband packages, starting with BT’s Fibre Essential, which comes with speeds of 36Mbps. BT broadband moving house over the phone. 99. Hi all So I’m back again, my broadband has arrived I have hooked it up correctly, to then find steady orange light. I work with the guys who manage the activation journey, so should be able to find what's going on tomorrow. If there are no lights, check the power cable is in firmly, and connected to the mains. Long story short. But she decided to move to BT Fibre 1. broadband activation has been delayed for 2 weeks. For the first week I was getting download speeds c 19Mbps. However, I am curious as to a reason. YouView from BT; TNT Sports on TV, Online player or App; TV Content including TNT Sports; Home phone & Mobile. . BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi. You can easily connect the hub yourself. But she decided to move to BT Fibre 1. BT TV Box Pro, TV Box Mini): Go to the app store on your TV and install the discovery+ app. BT TV is only available to broadband. On ringing BT orders help desk, I was told its a “technical issue” with Open Reach and unless they fix it, nothing can be done. Hi. Check the broadband cable. although I was given a date of 4th May as my new activation date, I am still. I got confirmation from both BT and Sky that my phone line and broadband woul. Re: disgusting level of customer services - Broadband activation delayed three times now!!! @Keith , i didnt even realise, i had the option either keep phone line or digital voice when choosing the package, as a first time home owner, i dont have a clue about the difference so obvs just chose the wrong one. You have had too many unsuccessful attempts to login. I have asked one of them to respond here, to see if they can help with your. . However what really concerns me is that yesterday I got a text from BT saying that there was a new problem. Hi, I recently switched to BT Fibre and TV, upgrading from my old sky ADSL broadband to FTTC. If you need any further help please let us know. 24 month contract. Started the process of upgrading from my fixed 2meg connection to BT Max last Thurs. Activation of Broadband confirmed, but no broadband service and told to wait three days. Enter your BT ID username (it's usually your email address). She has been with BT for landline for years (well over 30 years). What is more likely is that EE had their own broadband equipment in the exchange, and this need. 76 - 02/12/2020. Annual price changes and terms apply. Hi there, I was due to have my infinity broadband activated today (25th Jan). For the first week I was getting download speeds c 19Mbps. It was delayed for two weeks initially as openreach were not allowing Simultaneous phone and broadband activation. 3. I hope this is the right forum area - apologies if not. Subscribe to this Topic's RSS Feed; Mark Topic as New. With BT Service Status you can check your BT Broadband, Landline or TV is working. . My engineer visit and activation date was scheduled for 26/7/23. First, please check that the broadband cable is probably connected to your Smart Hub 2. BT BROADBAND AVAILABILITY CHECKER: Telephone Number on Exchange LAISTERDYKE is served. Re: Activating TNT sports on BT. . Activation date given 15th December. Email; Billing. You’ll get our best-ever TV box. So, reading other posts, I am not alone with my recent activation issues. Once completed you could have requested a new phone number. You will automatically receive compensation from your provider without needing to take any action. Openreach deal with all providers apart from Virgin Media, who have their own. No one turned up on the date. Annual price changes and terms apply. Re: Activation Date/BT already a nightmare. Ask the BT Community. Login & BT ID issue Chat now. You move into a new house and are told by your ISP that Openreach’s Fibre-to-the-Premises broadband network is available to the property, but soon after placing your order it becomes clear that some part of the network hasn’t been completed. 99 for a new landline, but it’s free if you already have one. BT Virus Protect is a free anti-virus app for BT Broadband customers, keeping Android phones and tablets safe from viruses, spyware and other malware, using the latest anti-theft features. “You are experiencing broadband connectivity issues, please go to Settings > Setup > Network to check your setup”. You should receive an email or text from us confirming your activation date. To check your mobile signal status, use the EE coverage and network checker. One of their neighbours is I believe with BT and they took up the offer to upgrade to FTTP but the installation ran into issues, so they con. On 4th October I ordered FTTC from BT as our cabinet had just received a fibre connection and Talk talk were not offering it. Came online to check my bt account to see what it was saying and. 99/month when bundled with Fibre 1 superfast broadband thereafter. Stay on the screen with the 6-digit code while you grab your phone or. . If that fails, feel free to email me at tv. Then it was pushed to the 20th. I'm sure they are working hard to find out why, but the most infuriating part is for the past 2 months hearing: Get ready your broadband will be activate tomorrow (and it isnt) - multiple times. For the home For business and public sector For global businessAnd if you're an existing BT customer, you can start receiving all the Hybrid Connect benefits right now. BT Halo. Not getting broadband speed that BT promised? Problems with BT phone and broadband. 1. Solved: I have recently switched to BT from Plusnet. Received TV box, hub and told that phone line was active. Community; Community; Announcements. Activation most likely Friday but you can check with the FTTP team. To find out which speed is right for you, see our Cheap Broadband guide. Dep. BT ID ( What is a BT ID?) BT account number ( Where do I find my BT account number?) So we can get all your services working by your move day, please give us a month's notice if you can. Check BT availability. Full Fibre’s rolling out across the UK, with thousands of homes connected everyday. Home phone including Digital Voice; BT. I live in Hawksworth just in the outskirts of horsforth. Get help with problems watching the channels, and fix errors on the BT Sport App and online player. That was the 14/03. . Home phone including Digital Voice; BT Mobile; Email. They have a large number of electronic components which can fail. Received notification that landline has switched but nothing on broadband. Broadband service has been satisfactory since my connection on 17 Aug. We waited but the broa. 22nd has come, landline works perfectly! Around about 3pm my TalkTalk service was disconnected. BT broadband and Sport from £1 a month for 3 months. Download the My BT app >. Find out what the lights mean on your BT Business hub. - theres an issue with you account. . Payment by Direct Debit. Solved: I have been a BT broadband customer for about a year. But BT keep telling me there is a fault externally (Openreach)that need to fix and delay my activation (supposed be on 30Mar), in 48hrs/end of this. I have tried to order Broadband only connection from BT I did this on 30th of November and was given an activation date of 14 Dec A few days before that a warning appeared on the order page, that something was wrong, but a team of specialists was working on it and the activation would still happen o. I have tried to order Broadband only connection from BT. TalkTalk and BT line problems, no help from either. The blame finger is pointed at BT, which doesn't surprise me, but nevertheless, my agreement is with Vodafone and V. On 17/06 BT support team told me that there is a glitch in the orde. Call BT. Activation day. 99/month when bundled with Fibre 1 superfast broadband thereafter. Pay only £1/month for the first three months, then just £18/month thereafter. 0 Ratings. On the day of activation, connect your new router to the master phone socket. The only place to watch the UEFA Champions League, UEFA Europa League and UEFA Europa Conference games in addition to Premier League matches, Premiership Rugby and access to Eurosport 1 and 2 and discovery+. My activation date was the by midnight on the 21st but never happened. My broadband and phone was supposed to activate 4th April. View Deal. Stay on the screen with the 6-digit code while you grab your phone or. We are so annoyed. @khawars, I can well accept it's probably Openreach's fault (such is their reputation and my view of them), although I can't rule out the possibility that Vodafone are simply terrible at getting it organized and blame them. LukeH2022. It is common for some problems to be reported throughout the day. UK BT or EE subscribers only. Scam alert: COVID: The UK-GOV has issued a payment of £349. YouView from BT; BT Sport on TV, Online player or App;. If this doesn't help for quick fixes to common issues head over to our broadband connectivity pageRe: Delayed and delayed activation. BT. and check your landline and broadband usage. That's not happen. I did a speed test right after I got the confirmation text earlier today. That is something you can solve by phoning 150 I assume you didn't or couldn't port your number from sky. 99 for line installation in 2022 (Uswitch survey of 2,003 broadband users, August 2022). . Try our broadband speed tips. With TNT Sports and discovery+ Premium included in every sport package, you can enjoy a wide range of sports and entertainment content. I ordered a bt package on the 9th of february and have had my orders cancelled 6 times, i have had to call everyday to check that the a new order has been accepted, i was promised my bt broadband activation date for the 28th of february but the day before they cancelled my order again, the customer. . 20-02-2023 04:51 PM. This shows that there's a problem somewhere. Do you have an enquiry about a fault you’ve already reported to BT? Step 2. The "Activate" button on my Product management page is still live but if. Then select ‘ Add Game Pass Ultimate’ to get set up. Has anyone else had issues with activation when switching over to bt broadband? Awful first impression to the company. I too am having similar problems as a new customer mainly with lack of help from customer services and problems with not being able to contact openreach direct. . You can then manage your BT TV account and change your Netflix plan. Browse . My activation date was the by midnight on the 21st but never happened. com & Community; Broadband. 95 setup cost depending on the package. It happens because we run tests to make sure you get the best possible speeds and connection in the long term. This is a small network termination point. Set up or manage your direct debit. On 17/06 BT support team told me that there is a glitch in the orde. Re: FTTP Activation Problems (wrong serial number?) all the FTTP problems are dealt with the FTTP TEAM 08005874787. Hello, I changed my broadband from Fibre 1 to Fibre with BT Halo 3 and turned off landline. and manage your personal details and how you pay. com and include your BT ID and BT account number in the email. If this isn't the case the first thing to try is restarting your hub. BT had a date of 15th September, the guy in the Vodafone store near me said they can definitely do 14th September and he can even see that on the screen. Installation of a landline and broadband installation takes approximately 14 days. Watch our short video guides or follow our step by step instructions. Connect to your BT broadband hub over wi-fi or use the 1. The problem I have is that I cant activate my BT ID. BT Broadband customers get at least two free licences and can upgrade to 15 licences with the first month free Superfast Fibre 2 Unlimited and Superfast Fibre Halo come with 15 BT Virus Protect licences. Skip Navigation. Had 4 people from Sky say the same response: "wow this is really unusual". Openreach are short of staff this time of the year, with people on leave. Reading the posts above, it sounds like many others have had the same problem as me. I signed up last month for BT Inifinity 1, and knowing my old Plusnet broadband was due to expire on 9th June, I set the activation date for BT for the same day. Our customer service is available 24/7 and our reliable broadband network ensures issues are kept to a. The engineer came and there was no issues raised however the activation did not occur. An activation fee of £20 is required, alongside a postage cost of £9. There may also be a £9. . This process can take up to ten days. If you don’t have a mobile phone or are in an area with no mobile signal, please contact us on 0330 1234 150. Check BT availability. I ordered broadband at the end of June with an activation date of July 11. This may look like those shown below , or something similar. . We’ve spent hours on the phone and ea. I'm a brand new BT Inifinity customer and things are already not going well at all. The situation described above is what recently. BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. My Profile. My activation date was yesterday. However, it's. The engineer came and there was no issues raised however the activation did not occur. The status will then change to. Whether you need support setting up your internet connection or managing your service, you'll find a range of helpful articles. My equipment (HH4) and activation email arrived on 16th September to say everything was ready to go. 20 Nov 2023 04:11 PM. Broadband light is off: There is no signal. The Lounge; BT. BT Web Protect helps protect you from viruses, scams and phishing attacks by warning you if you're about to visit a potentially harmful website. It doesn't mean there's anything wrong with your broadband. my Broadband activation date on the sales order was given as 18th September I have now rang them for the 5th time on 6th October and still not BT contacted Sky with the migration request. Free P&P and no upfront costs. Keep an eye on bt. it should be done any time up to midnight (been saying this since 16th). Great all round service from BT and Sky. . I have the same problem - when I click the link in the email from BT it takes me to my old and inactive BT Sport account; when I select my active BT broadband account there is no activate option, only 'manage'. Sky activation update says: - to be activated on 16th. Hi, I recently switched to BT Fibre and TV, upgrading from my old sky ADSL broadband to FTTC. Vodafone is terrible at communicating updates to the customer. in Broadband activation 20-06-2023; After activation sync speed dropped. If it is, troubleshoot your broadband or call us at 0800 800 150. We don't no when you will be activated. Hello, Me and mother currently have not recieved internet for an entire month. com & Community; Broadband. What broadband package have you ordered, as there may be a problem with the availability of spare connections? Use the address checker on the page below, and post the results, but edit out your address details first. Changed my broadband over from Sky to BT, sky worked fine. Activate and manage your inclusive extras, like online security, free BT Wi-Fi and cloud storage. Select your hub BT Smart Hub 2 BT Smart Hub and Ultra Smart Hub BT Home Hub 3 BT Home Hub 4 and 5 Activation date You should receive an email or text from us confirming your activation date. You must activate your card within the period advised by the party who provided you with your card. I had ordered a BT broadband connection on the 24th May and it was supposed to be activated on the 3rd June. . Transferred to technical team, and prompty cut off. No Internet connection, BT and ISP blame each other. Hi Guys Currently having a nightmare of a time trying to get my BT Infinity activated. TalkTalk. What does your master. This will help to keep you safe while browsing online. All four TNT Sports channels, £1/month for three months. £30 an appointment – If you can get QuickStart but choose not to. The status will change to Manage; Select Manage to start installing BT Virus Protect on your device;. First of all apologies for the long post but here goes. Account and Billing. . Hi A relative is looking to move from Sky FTTC to BT Full Fibre with Digital Voice (keeping phone no. An hour and a half after the appointment window ended, the online chat told me openreach had said they did. Most of our contracts are 24 months, but we do have some that are 18. TNT Sports on Sky TV with BT Broadband:. Connecting to broadband for the first time. What's my BT Wi-fi password or username? Learn about your password and username for BT Wi-fi, and how you can find or change them if you've forgotten what they are. However, I am curious. Make a. TV & BT Sport problem Login & BT ID issue Chat now. You should receive an email or text from us when it’s activated. Safe to say I'm already frustrated with how long it took to presumably be able to use my broadband. Please follow the instructions provided in the private message that I've just sent to you. Keep track of your bills and usage. Hello, recently my parents decided we needed new internet in our household so we changed ISP to BT. Give one of our guides in the helpdesk a call on 0330 1234 150 who'll be able to help you further with this. Done all the recommended steps as they say the problem is. Track my order >. Activation date was set for 7th of October. YouView from BT; BT Sport on TV, Online player or App; TV Content including BT Sport; Home phone & Mobile. If you did manage to get through to Xbox Support, they wouldn't be able to edit the subscription as it is a subscription provided by a third-party. I ordered BT FTTP 900 on 30 September, with the engineer appointment set as 23 October. Call backs ar. When your HALO2 service stops working one gets a mini-hub to restore some connectivity. Hi, I’m hoping someone might be able to help or shed some light on my problem. YouView from BT; TNT Sports on TV, Online player or App; TV Content including TNT Sports; Home phone & Mobile. Order Vodafone broadband Supportfast 100 on 12th October with activation on 26th which is all great, got all the emails etc, router arrived. BT Total broadband. You’ll still need to give 2 weeks notice before your moving date. This activation date was then missed with BT customer services say there had been a. Every day I call different phones, which I get from BT's employees, to have finally someone who turns on this unfortunate service, but not effectively. My Sky Fibre went off this morning dead on 8am, so changed routers over and my BT hub is just displaying the orange light. I received my HH5 on Saturday (04/07) and connected it up with no issues, however, my speed has seen no change at all from what I was getting on standard (just over 3mb). On 17/06 BT support team told me that there is a glitch in the orde. She has been with BT for landline for years (well over 30 years). My broadband was due for activation today and I was advised to restart the ONT at midnight Monday. This includes Premier League football, European football from the French and Italian domestic leagues, international cricket, Premiership Rugby, WWE, UFC, and exclusive access to the UEFA Champions League,. There are apparently issues for sky subscribers also. Annual price changes and terms apply. Go to MyBT and log in using your BT ID and Password. Press the Power button on the back until all the lights go off and wait for 5 minutes. More about. You might see an "Activate discovery+" at that point. BT add on. To check your mobile signal status, use the EE coverage and network checker. This is annoying as my husband is a gaming YouTuber so he needs to be online to play the games. Sadly, so far I have contacted your broadband telephone agents on a daily basis, however that has so far been a waste of my time as Vodafone seem unable to contact openreach to sort problems, other than using their "system". I've just got of the phone to customer support having been told that there was a 'problem. Following moving to a new house, I signed up to BT broadband in June 2018 on the basis of receiving a £130 reward card. We spent the weekend troubleshooting the problem with BT over the phone and t. My Phone. Open discovery+ and choose Sign In. 2. Any still September 2017 Vodafone still appear to have issues getting service activated. This is a small network termination point. So I signed up to BT infinity, as BT have all the lines. We'll call in 2 days with an update (no phone call) - x15 at least. We’ve spent hours on the phone and ea. 3. It is now the 22/03 and I still cant activate it. You should not have contacted Sky to cancel, BT (or any ISP) would have handled that.